Using SIT for in-house helpdesk

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Using SIT for in-house helpdesk

Berichtdoor davefollmers » di 13 maart 2018, 14:14


I have stumbled upon SiT! and I am liking what I am seeing. I am trying to move away from a commercial product and I have been going through every open source helpdesk product I can find. Most are ill-maintained, dead, too simple, nonsensical or insanely huge, hard to install/configure with little documentation (Request Tracker). SiT seems to looks like a great candidate but it is very focused on the contracts, external contacts, SLAs etc. I like the way it does skills, auto-assigning incidents, admins have statuses, having incidents with tasks.
I want to use it for a company helpdesk. Around 12 'admins' to deal with incidents, and 100+ users. We'd be taking incidents mainly from email and phone. We have a Win2k3 AD. What advice could someone give me on how to make this type of use smoother?

please help

I did not find the right solution from the internet.

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